Built to collect.
Built to prove it.
NextGen DMS and NextGen CES give creditors, debt buyers, and collection agencies one AI-native system for account management, consumer engagement, and audit-ready compliance. Seamless together, complete apart.
Two products. One ledger.
NextGen DMS is the system of record: the workflow, compliance, and financial engine that runs an account from placement to resolution.
NextGen CES is the layer consumers actually touch: omnichannel outreach and a self-serve portal for resolving what they owe.
License either on its own. Run them together and every call, text, portal visit, and payment lands in the same account record, the same compliance log, the same report. Nothing to reconcile between systems.
The system of record for every account, every stage.
From first placement to final resolution, or acquisition to closed portfolio, NextGen DMS carries the account record, and carries the proof.
Strategy, not spreadsheets
Rule-based and event-driven workflows assign the right treatment automatically, by balance, age, risk score, jurisdiction, and client rules.
Compliance before the action
Jurisdiction-aware checks run before a call connects, a letter mails, or a text sends, not as a report the morning after.
One consumer, one picture
Account hierarchies, co-signers, and cross-portfolio history live on a single profile, even across multiple placements and clients.
Every dollar reconciled
Principal, interest, fees, and resolution offers post automatically, with trust accounting and client remittance built into the ledger.
Legal, tracked to the docket
Attorney assignment, court dates, judgments, and garnishments stay attached to the account, not a separate spreadsheet.
The reports regulators ask for
Contact-frequency exceptions, consent history, and dispute timelines, ready before the request comes in, not built to order.
Where consumers actually resolve accounts.
A digital-engagement model: email, text, a self-serve portal, and live AI chat that work alongside your team, not instead of them.
Every channel, one thread
Email, SMS, chat, and portal activity write back to the same NextGen DMS account record in real time. Nothing gets re-keyed.
Guardrails by default
Consent, opt-outs, and contact-frequency limits are enforced automatically, on every channel, without a manual check.
Stands on its own
License NextGen CES against any DMS you already run, or pair it with NextGen DMS for one seamless system.
AI that works the account, not just the algorithm.
One assistant, three jobs, tuned to what each person on your team actually needs in the moment, running underneath both DMS and CES.
We run this ourselves, on real accounts, before it reaches you.
An active, licensed collections operation works live portfolios on NextGen DMS every day, the same release you'd run. Nothing ships to customers that hasn't already been tested against real consumer calls, real disputes, and real regulators.
Freede Solutions and its affiliated collections operation maintain separate data access and reporting.
The default path, not an add-on module.
Regulatory logic is built into the workflow engine, not a checklist your team maintains separately.
Freede strives to provide current information on federal, state, and local compliance obligations and consumer protections. However, laws and regulations in these areas change frequently, and Freede makes no representations or warranties regarding the information's accuracy, completeness, or timeliness. This content is for general informational purposes only and does not constitute legal advice. Freede's software is designed to support your compliance program, not replace it, and you remain solely responsible for complying with applicable law. Please consult qualified legal and compliance professionals regarding current requirements and how they apply to your organization.